Our membership is in charge of servicing more than 95% of all federal figuratively speaking plus the vast majority regarding individual financing, and you may all of our membership is a mixture of businesses, county companies, non-winnings as well as their service people. Our very own servicer participants and affiliate users deliver the full-range out of education loan upkeep businesses, fees support, customer care, percentage control, and states running to have tens away from millions of government and private loan individuals nationwide.
SLSA’s works centers around recommending to own state and federal policy one to advances mortgage maintenance for everybody consumers. I together with act as an online forum getting developing working and you can technical best practices you to definitely enhance customer care and you can financing program management. Next, we identify obstacles and you may solutions inside government and personal financing apps that can make use of our expertise and frontrunners, and we also formulate and you may support selection that can reach simplification and you will standardization. We and additionally run most other advocacy communities to help with the newest continuous improvement and you will streamlining away from education loan servicing rules, regulations, and you can techniques to profit our very own customers, borrowers, and you may enhance the worth of degree. (suite…)